If you’re not happy with us for some reason we will work hard to change that. Please contact us via in-app chat, email or phone (freephone 0808 164 1020). If you wish to make a formal complaint please email firstname.lastname@example.org and we will get back to you with a response. We aim to respond to all complaints within a week or two, ideally faster whenever possible.
In the unfortunate circumstance that we can’t provide a response you are happy with, you have the right to refer your complaint to the UK’s Financial Ombudsman Service (FOS) at Exchange Tower, London E14 9SR or you can contact them via phone on 0800 023 4567. Please be aware there are time limits beyond which the FOS may no longer be able to hear your complaint.
You can find further details of the service offered by the FOS at financial-ombudsman.org.uk/.
You can also find their consumer leaflet with further information at financial-ombudsman.org.uk/publications/consumer-leaflet.htm.
dozens is a trading name of Project Imagine Ltd, a company registered in England and Wales (No. 11153882). We are authorised by the Financial Conduct Authority as an e-money institution (FRN 900894) and also as an investment firm (FRN 814281). Our registered office is at 1 St Katharine’s Way London E1W 1UN. The card is issued by Wirecard Card Solutions Ltd pursuant to licence by Mastercard International.