5 min read.

Can I recall a transfer if I make a mistake?

24 February 2019

It’s important to double-check the amount and recipient’s details before confirming the transfer.

If you send a payment to an account using incorrect details, we will assist you in attempting to retrieve the funds but unfortunately there is no guarantee that the funds can be retrieved.

If you give us the wrong details for a payment, we won’t give you a refund but we’ll make reasonable efforts try and recover the funds for you and we may charge you a reasonable fee to cover our costs in doing this.

If we are unable to recover the funds we can provide you, on request, with all available relevant information in order for you to make your own repayment claim for the funds.

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