5 min read.

How do I cancel a Direct Debit?

3 December 2020

To cancel a Direct Debit that you’ve set up in your Dozens account, just follow these steps:

– Go to the Spend section and tap Payments
– Tap Direct Debits
– Select the one you’d like to cancel and tap cancel

Please be sure to let the merchant know before you cancel as you could incur fees if you miss a payment.

Bear in mind that you’ll need to cancel a Direct Debit at least three days before its due to leave your account, otherwise it might still go through.

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