The best way to raise a complaint is by emailing complaints@dozens.com. By including the reasons for your complaint in the email, the team will be able to swiftly deal with your complaint.
If contacting customer service via phone please contact us on: 0808 164 1020 and if abroad call +44 (0)1234 982424
The customer service team will be able to take down the details of the complaint and pass this on to the complaints team.
The process for investigating complaints can vary and the team aim to get complaint decisions to you within 3 to 15 business days. Sometimes complaints can be more complex and can take up to 35 business days. If this is the case, we’ll inform you via email.
If you’re unhappy with outcome of your complaint, you can turn to the Financial Ombudsman Service. You can find all their contact details on this page.