5 min read.

How do I report a payment I don’t recognise?

24 February 2019

Go to ‘Spend’ and find the payment from your list of transactions. Tap on it, select the option to report the transaction and then choose ‘I didn’t make this payment’. Our team will take it from there and investigate.

Worried that your card has fallen into the wrong hands? Simple freeze your card. In ‘Spend’, beneath your card, you’ll see 3 symbols. Select the one on the right labelled ‘Card’ and then tap ‘Freeze’ on the next screen. This immediately blocks all payments from that card – and they remain blocked until you follow the same steps to ‘unfreeze’ it.

Alternatively, just call our helpline to report your card lost or stolen:
0808 164 1020 (UK)
(Or if you’re abroad, please call: +44 (0)1234 982424)
Monday to Friday: 8.30am – 6.30pm
Saturdays & Bank Holidays: 10am – 4pm