If you require a physical card, please contact Customer Service to request this. The agent will be able to request the production of your debit card.
It takes 24-48 hours to print and package your card. The card is sent via Royal Mail and should be with you in 3 working days depending on the post. Look out for the black Dozens envelope.
If you have not received your card within 10 days of your request, do please let us know by emailing help@dozens.com so we can look into this for you.