5 min read.

I’m trying to add money to my Dozens account. Why has the payment still not arrived?

24 February 2019

The time it takes to process a payment into your account depends on whether you’re doing a:

● Faster Payment:
Up to 2 hours if the transfer is from a UK bank account

● UK Bank transfer (BACS):
Up to 3 working days

● Payment within the EU (SEPA):
Up to 2 working days

● International transfer
Up to 5 working days

If your payment is still showing as pending after the times stated, it’s best to contact the bank you’re transferring the funds from.

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