5 min read.

I’ve misplaced my card. How do I freeze it or report it as lost or stolen?

24 February 2019

Freeze it

Worried that your card may have fallen into the wrong hands? Go to ‘Spend’ and tap the card in question. Beneath the image of your card, you’ll see two symbols. Select the one on the right labelled ‘Card’ and then tap ‘Freeze’ on the next screen.

This immediately blocks all transactions on that card, including in digital wallets if you had added it, and they remain blocked until you follow the same steps to ‘unfreeze’ it.

Order a replacement 

Follow the steps above to freeze your card. You will need to contact customer service to request a replacement.

Call us 

You can also call our helpline to report your card lost or stolen and we can arrange to send you a replacement