5 min read.

I’ve received a payment request from another Dozens account holder. What do I do?

24 February 2019

Go to ‘Spend’, tap ‘Payments’ beneath the card image and then ‘Requests’ on the next screen. Select ‘View pending requests’, followed by ‘Received’. You’ll see requests that have been sent to you – along with the sender’s name, their bank details and the amount you’ve been asked to pay.

Decide whether you’re going to accept the request and make the payment, or decline it. If you want to go ahead and have enough money in your account, enter your passcode or other verification – and then we’ll make the transfer.