5 min read.

Money was sent to my account while the card was frozen. Will I still receive it?

7 October 2019

Money that is sent to your account while the card is frozen will still arrive in your account and appear in your balance and transaction list. Unless there is a reason for the card remaining frozen (e.g. it is lost) you will need to unfreeze your card to use this for card transactions but you can still do bank transfers, or internal transfers for investments.

Management of any other Dozens’ investment products into your account will not be affected by the card Freeze status.

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