5 min read.

My application says it’s been sent to the compliance team. What does this mean?

30 July 2020

Our automatic verification is one of the ways we’re able to get our customers set up with their accounts quickly and easily. There are occasions, though, when the automatic verification is unable to process applications. In these instances, we have to manually review the application. Don’t worry, though, there’s a number of things that can make an application fail the automatic verification, and it isn’t anything to worry about.

It can take a short while for us to manually review applications, so there might be a small delay – but rest assured we’re working on it, and we’ll get in touch if we need any further information.