Why has my ATM cash withdrawal been declined?

If you’re unable to take money out from a cash machine, it’s most likely due to one of these reasons: 

• You entered your PIN incorrectly 
• You have requested less than the minimum of £10 (or equivalent local currency)
• You’ve tried to exceed your daily withdrawal limit of £250
• There isn’t enough cash in your Dozens account 
• Your card is currently ‘frozen’ or has expired 

Go to ‘Spend’ within the app and select the card in question. From there you can view your PIN, make sure your card hasn’t expired or been frozen, and also check your account balance. 

If everything seems to be in order but you’re still unable to withdraw cash, give us a call: 

0808 164 1020 (UK)
(Or if you’re abroad, please call: +44 (0)1234 982424)
Monday to Friday: 9.00am – 6.00pm