5 min read.

Why have I been charged twice for the same payment?

24 February 2019

Let us know right away if you’ve been charged more than once for a payment.

Go to ‘Spend’ and find the payment from your list of transactions. Tap on it, select the option to report the transaction and then choose ‘I’ve been charged twice’. Our team will take it from there and investigate.

btn btn

About Dozens

Dozens is the new home for your money. It helps you save and grow your money. By bringing together a current account, savings tools and investments – all in one place. Find out more

Download app

btn btn