As part of our move to Visa, we’re issuing all customers a virtual card that will sit in the spend section of the app.
A virtual card is a payment card that only exists digitally. In our case, it’s the Dozens Visa debit card. It’s exactly like your physical one, except you can’t hold it in your hands, because it’s held in your phone.
Your virtual Dozens Visa debit card will sit in the spend section of the app (where you can see your physical card details now), and you’ll be able to use it for all the same things as your physical card, except withdrawing cash.
Of course. Some of us like to have all of our cards sitting physically in our wallets, and we very much understand that.
We’ll be sending out new physical cards to the customers we know like to use them.
If you’d like to ensure you get a physical card, just let our customer service team know through the in-app chat.
Just like your physical one. When you’re shopping online, you just enter the card details (which will be shown on the card in the app) as you would if you were reading them off your physical card.
Your brand new virtual Dozens VISA debit card will be ready for you on Thursday, 12 November 2020.
*This isn’t available yet, but we’ll be introducing mobile payments soon. Then you’ll be able to add your virtual Dozens Visa debit card to your mobile wallet for contactless payments.